At Charley’s Philly Steaks, we believe in providing not just great food but also a great experience for our customers. We value your feedback and aim to continuously improve. Our Tell Charley’s Survey is an essential tool for us to understand your preferences and improve the quality of our service. In return for your time, we offer exclusive rewards such as discounts, free items, and more.
Frequently Asked Questions (FAQ) About the Tell Charley’s Survey
- Qustion: What is the Tell Charley’s Survey?
Answer: The Tell Charley’s Survey is a customer feedback initiative offered by Charley’s Philly Steaks. It allows customers to share their experiences, opinions, and suggestions regarding their recent visit to any Charley’s location. By completing the survey, you help us understand your satisfaction levels, food preferences, and areas where we can improve. As a token of appreciation for completing the survey, we offer you exclusive rewards that can be redeemed on your next visit.
- Question: How do I participate in the Tell Charley’s Survey?
Answer: To participate in the Tell Charley’s Survey, follow these steps:
- Visit the official survey website at www.tellcharleys.com.
- Select your preferred language (English or Spanish).
- Enter the details from your Charley’s receipt (store code, date of visit, and time of visit).
- Answer a series of questions about your recent dining experience.
- Rate your overall satisfaction and provide any additional feedback or suggestions.
- Enter your email address to receive your validation code.
- Submit the survey to complete the process and unlock your reward.
- Question: What rewards can I receive for completing the Tell Charley’s Survey?
Answer: When you complete the Tell Charley’s Survey, you will receive a validation code that can be redeemed for a variety of rewards, including:
- Discounts on your next purchase: Save on your next meal with a percentage or fixed amount off your bill.
- Free drinks: Enjoy a complimentary drink (such as soda, iced tea, or lemonade) with your next order.
- Free side or fries: Get a free side item or fries with your meal to complete your Charley’s experience.
- Exclusive promotions: Occasionally, Charley’s offers special promotions such as buy-one-get-one-free deals or other time-limited discounts for survey participants.
- Question: How long is my validation code valid?
Answer: Your validation code is valid for 30 days from the date you complete the survey. Be sure to redeem it before the expiration date, as it cannot be used after that time.
- Question: Can I use the reward from the survey on any Charley’s location?
Answer: The validation code is typically valid at participating Charley’s Philly Steaks locations. Before you head to your local Charley’s, check to ensure that the location is accepting survey codes. The reward is not valid at locations outside the U.S. or at non-participating locations.
- Question: How many surveys can I take with a single receipt?
Answer: You can only complete the Tell Charley’s Survey once per receipt. If you have multiple receipts, you can take the survey for each one separately to unlock multiple rewards.
- Question: Can I transfer my reward to someone else?
Answer: No, the reward is non-transferable. The validation code is linked to your email address, and the reward can only be used by the person who completed the survey.
- Question: What happens if I don’t have a receipt? Can I still participate in the survey?
Answer: Unfortunately, you need a valid Charley’s receipt to participate in the Tell Charley’s Survey. The receipt contains important information, such as the store code, date of visit, and time of visit, which are necessary to verify your participation. Without a receipt, you will not be able to access the survey.
- Question: Is the Tell Charley’s Survey safe to complete?
Answer: Yes, the Tell Charley’s Survey is completely safe and secure. Charley’s will never ask for sensitive information such as your credit card details or bank account information. The only personal information requested is your email address, which is used solely to send you the validation code. Always make sure to complete the survey on the official www.tellcharleys.com website to avoid phishing scams.
- Question: What should I do if I encounter an issue while completing the survey?
Answer: If you face any technical difficulties while completing the Tell Charley’s Survey, please try the following:
- Ensure you have a stable internet connection.
- Double-check that you’ve entered the correct details from your receipt.
- Refresh the page if the survey isn’t loading properly.
If the issue persists, you can contact Charley’s customer service team for assistance:
- Phone: +1 407-857-5006
- Email: customer.service@charleys.com
- Question: Do I need to make a purchase to participate in the Tell Charley’s Survey?
Answer: Yes, you need to make a recent purchase at Charley’s Philly Steaks and keep the receipt with the survey code in order to participate in the survey. Only customers who have recently dined at Charley’s are eligible to take part in the survey.
- Question: Can I take the Tell Charley’s Survey if I’m not a U.S. resident?
Answer: The Tell Charley’s Survey is primarily for U.S. residents. You must also be at least 18 years old to participate. If you are located outside the U.S., you may not be eligible to take part in the survey, but you can always check the official website for updates regarding international locations.
- Question: How long does it take to complete the Tell Charley’s Survey?
Answer: The Tell Charley’s Survey is quick and easy to complete. On average, it should take 5 to 10 minutes to finish the survey. You’ll be asked to answer a few multiple-choice questions and provide your overall satisfaction rating, which doesn’t take long at all.
- Question: What if I don’t have access to a computer? Can I still complete the survey?
Answer: Yes, you can still complete the Tell Charley’s Survey on your mobile device. The survey website is optimized for both desktop and mobile use, so you can easily fill out the survey on your smartphone or tablet while on the go.
- Question: What happens if I forget to enter my email address?
Answer: If you forget to enter a valid email address while completing the survey, you will not receive your validation code. Be sure to provide an accurate and active email address so that Charley’s can send your reward directly to you.
Question: Can I redeem the survey code for cash?
Answer: No, the validation code provided as part of the Tell Charley’s Survey cannot be redeemed for cash. It must be used as a discount or reward for a future purchase at a participating Charley’s Philly Steaks location.
Conclusion
The Tell Charley’s Survey is a great way to provide feedback, help us improve, and earn exclusive rewards. By taking just a few minutes to share your thoughts, you can unlock discounts, free drinks, free sides, and more. If you have any questions or concerns, this FAQ page is here to guide you, but feel free to reach out to our customer service team for additional assistance.